H.O.P.E. Program | heartandsoul

The H.O.P.E. (Helping Our Peers Emerge) Program is a new collaborative of San Mateo County Behavioral Health and Recovery Services (BHRS), Heart & Soul Inc., and California Clubhouse. The H.O.P.E. Program provides Peer Participants in transition from psychiatric hospitalization to community integration, with Peer Mentors, Family Support, and Supportive Employment Coordination.

H.O.P.E. is the first peer program in San Mateo County to facilitate support services for you during hospitalization and post-hospitalization via mental health and substance use recovery and family support. The program provides immediate wellness tools through alternative approaches to mental health recovery and evidence-based practices such as Intentional Peer Support, Motivational Interviewing, and Wellness Recovery Action Plan (WRAP®) instruction.

The complexity of the current mental health system is often a barrier for people with mental health challenges seeking wellness and recovery. The H.O.P.E. program provides you with support to navigate the system and surmount those barriers.

Peer Mentors & Family Support

Provide recovery support, self-care modeling and community resource information. The goal of this support is for you to develop a self-directed plan and pattern of mental health and/or substance use recovery and subsequent wellness maintenance. With this support you'll have the opportunity to achieve the self-empowerment necessary to integrate into and remain in the community, rather than returning to in-patient settings. Additionally, this service has the potential to guide you and, if you choose, your family members to achieve enhanced wellness and recovery. This support will be sustained over a period of six months, beginning with your first meeting with your Peer Mentor.

HOPE

Helping Our Peers Emerge:

From Hospitalization to Healthy Community Integration

Supportive Employment Coordination

Provides you with opportunities to enter or return to paid employment in integrated work settings through both Transitional Employment and Supportive Employment programs.

Peer Mentors encourage Peer Participants to connect with community resources and reconnect with family members and supportive individuals.

HOPE Team members have undergone rigorous training and are certified in a range of peer support related skills and techniques, including:

• Intentional Peer Support (IPS)

• Alternative Approaches to Mental Health Peer Support

• WRAP® Facilitator Certification Training

• Data and Evaluation

• Supportive Crisis Response

• Emotional Management in Peer Support

• Suicide Prevention and Response

• Patients' Rights

• Self-Care for Service Providers

How We Do It

One-on-one Peer Support
Sharing success strategies and experiences with Peers
Peer recovery coaching
Role-modeling mental health and substance use recovery
Accompanying Peers to appointments and advocating, when requested, on their behalf
Providing support to family members and supportive individuals
Providing linkage to community resources such as housing, food, employment, and support groups
WRAP (Wellness Recovery Action Plan) groups and/or individual WRAP plans

You Are Eligible If You Are

● An adult (18+) receiving Medi-Cal and/or a member of the Health Plan of San Mateo

● Being discharged shortly from San Mateo Medical Center, Ward 3AB

● Meeting Whole Person Care criteria

● Identified for H.O.P.E. services by San Mateo Medical Center staff

People referred to H.O.P.E. are individuals diagnosed with mental health challenges. The program can also include you if you are experiencing co-occurring disorders.

If you or someone you are supporting is interested in becoming a H.O.P.E. Peer Participant, contact your social worker at Psychiatric Inpatient (3AB) at San Mateo Medical Center. The Family Members of H.O.P.E. Peer Participants who request engagement can be an integral part of the participant’s support team.

Note: Participation in the H.O.P.E. Program is voluntary for you at all times.

Our Vision

Successful community re-integration

and decreased psychiatric re-hospitalizations

through the power of peer support.

Our Mission

Providing Peer Mentors,

and a continuum of support and resources

in our community.

For information

about the program and Peer Mentors, contact: Patrice Massicotte, Peer Support Director:

PatriceM@heartandsoulinc.org

650-232-7426 (office) • 650-226-5947 (confidential fax)